TRANSPARENCY OF THE INFORMATION ABOUT THE MUNICIPAL SERVICES AS AN INDICATOR OF CITIZENS' SATISFACTION WITH THE ACTIVITIES OF LOCAL SELF-GOVERNMENT
Denis S.Mikheev1, Olga V. Yakhina2*, Julia S. Yaichnikova3
1 Doctor of Law, Professor, State University, RUSSIA, Mikheev_ds@mail.ru
2 Tutor, Mari State University, RUSSIA, olgeens@mail.ru
3 Candidate of Legal Sciences, Mari State University, RUSSIA, tnmiheeva@marsu.ru
* Corresponding author
Abstract
The public and municipal services are becoming increasingly important at the present stage of the state development. Such services show the quality and level of reflection of the needs and interests of individuals and legal entities in activity of bodies of state power and bodies of local self-government.
The function of providing municipal services to the population is the primary function of municipal government. The quality of delivering public services affects citizens’ feeling about the activity of local authorities.
However, in order to provide possibilities, which are granted by the state they must be known to the public, because of it there is a necessity for timely information. Nowadays the question of public information becomes contemporary issues for research.
The aim of the present study is the research of public information about municipal services as an indicator of citizens ' satisfaction with the activities of public authorities is. In this regard, tasks of the study can be allocated. The aims of the research are the examination of the concept of transparency of information, the analysis of the legal institution of municipal services, as well as defining the role of publicity in satisfaction of citizens of activity of bodies of local self-government.
The main methods are analysis of the legal foundations of informing citizens and the practice of placing information on the Internet, generalization, and comparison of theoretical and practical material.
The result of the study was the determination of the place of transparency in the formation of the population satisfaction by the activity of bodies of local self-government, the determination of the current level of satisfaction with the activities of public authorities in the municipalities, as well as offer specific measures that can improve satisfaction of the population by public authorities on local level in Russia.
Keywords: Information, municipal services, the principle of transparency, satisfaction with the activities of local self-government
| FULL TEXT PDF |  |