ACCEPTANCE OF THE BLOOD BANK INFORMATION SYSTEM (BBIS) AT HOSPITAL RAJA PEREMPUAN ZAINAB II, KOTA BAHRU, KELANTAN: AN APPLICATION OF THE UTAUT MODEL

Rohana Yusof¹, Abdul Hanan Abdullah² and Salimah Abdullah³*
¹Ms, Universiti Kuala Lumpur Malaysian Institute of Industrial Technology, Malaysia, rohanay@unikl.edu.my
²Prof. Dr, Universiti Teknologi Malaysia, Malaysia, hanan@utm.my
³Dr, Hospital Raja Perempuan Zainab II, Kelantan, Malaysia, drhjhsalimah@gmail.com
*Corresponding author

Abstract

Management of the Hospital Raja Perempuan Zainab II (HRPZ II) has taken the initiative to improve the system of blood collection and processing by developing the Blood Bank Information System (BBIS). This system enables the data from blood screening to be automatically linked to the original donor providing the hospital blood center with important information on good and high risk donors. The unified theory of acceptance and use of technology (UTAUT) was used to study the user acceptance of the BBIS. Data was analyzed with Statistical Package for Social Science (SPSS) version 20. This research showed significant positive relationship between Performance Expectancy (PE), Effort Expectancy (EE), Social influence (SI) and Facilitating Conditions (FC) on overall BBIS usage behaviour (BIU). These findings will generate important information to the HRPZ II management in facilitating effective BBIS usage.

Keywords: User Acceptance, UTAUT, Blood Bank Information System, Hospital Raja Perempuan Zainab II,Kelantan.